contact@seasonalcleaning.com.au
0411 839 525
Mon-Fri 9am - 5pm

Frequently Asked Questions

All our frequently asked questions listed below. If you have any other questions feel free to contact us via email, contact form or call us.
  • What areas do you service in Canberra?

    We Service all areas of Canberra, including North Canberra, South Canberra, Belconnen, Gungahlin, Woden Valley, Weston Creek, Molonglo Valley, and Tuggeranong.

  • What types of cleaning services do you offer?

    We offer House Cleaning (either once-off or regular on-going), End of Lease Cleaning and Window Cleaning services tailored to meet your specific needs.

  • How can I book a service with Seasonal Cleaning?

    You can book our services by calling us, sending an email, or filling out the online quote form on our website. Our team will assist you in scheduling an appointment that suits your needs.

  • Do you offer eco-friendly cleaning options?

    Yes, we offer eco-friendly cleaning solutions using environmentally safe products to ensure a clean and healthy home without harmful chemicals.

  • What are the benefits of regular cleaning?

    Regular cleaning helps maintain a clean and healthy environment, reduces allergens and dust, and keeps your home or office looking its best year-round.

  • Is your team insured and background-checked?

    Yes, all our team members are fully insured and undergo thorough background checks to ensure your safety and peace of mind.

  • How do I prepare my home for a cleaning service?

    We recommend tidying up personal items, securing valuables, and ensuring access to all areas that need cleaning. This allows our team to focus on providing a thorough clean.

  • What payment methods do you accept?

    We accept two payment methods bank transfers and cash payment. Payment is due upon completion of the service.

  • Can I reschedule or cancel my cleaning appointment?

    Yes, you can reschedule or cancel your appointment with at least 24 hours’ notice. Please contact us to make any changes to your booking.

  • Do you bring your own cleaning supplies?

    Yes, we bring all necessary cleaning supplies and equipment to each job. If you prefer, we can also use your own products upon request.

  • How long does a typical cleaning service take?

    The duration of the cleaning service depends on the size of your home or office and the scope of the work. Typically, house cleaning takes 1-2 hours.

  • Do you clean carpets and upholstery?

    At the moment we do not offer any services for cleaning carpets or upholstery but will in the near future.

  • What should I do if I'm not satisfied with the cleaning?

    If you’re not satisfied with our service, please let us know immediately. We’ll address your concerns and, if necessary, arrange a re-clean at no extra cost.

  • Do you offer after-hours or weekend cleaning?

    Yes, we offer flexible scheduling for house and office cleaning at a small cost, including after-hours and weekend services, to minimize disruption to your business operations.

  • What is your cancellation policy?

    We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may incur a fee.